Thanks for your interest in our products!
- All TORRAS products come with a Limited Lifetime Warranty.
- This Limited Warranty applies to all phone cases, screen protectors and accessories purchased directly from us.
- Please check the quality of the items when they arrive and contact us within 30 days of receiving your order if you have any concerns.
- This Limited Warranty does not cover:
1.Normal wear and tear.
2.Misuse, unauthorized modifications, and external causes such as acts of nature.
3.Damage caused by accident, abuse, misuse or modification of the Product.
How do I claim under warranty?
If you have a concern about your purchase, please contact our Customer Experience Team immediately. You’ll need to let us know your order number, and include at least 2 photos showing the defect. We will then replace the item at no charge, with a new product of the same model.
Please note we will not accept any items returned to us without prior correspondence with our Customer Experience Team.
What is NOT covered by this warranty?
As stated above, this warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:
- Installation failures (e.g. screen protector application)
- Daily wear-and-tear
- Intentional modifications
- Items not manufactured by us
- Items not sold by us or our authorised resellers
- Misuse or mishandling of the product
- Theft or loss of the product
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
Note: TORRAS reserves the right to final explanation of all the above terms.