I ordered a black silicone case last week. It arrived within 4 days, however there was a small issue with the case at the camera control button. There was a small dent at the edge of the control button. I contacted the support via mail and got a response within 24 hours. They are sending me a brand new ine without extra costs. I am really satisfied with their customer service!
Furthermore, the case feels good and there is enough protection. Only at the charging port the case is a bit weak. I also really like the stand and the magsafe, its quite strong