Shipping Policy

Thank you for visiting torraslife.com and choosing to shop. TORRAS is committed to providing you with the highest quality shipping services. Below are the specific terms and conditions of our shipping policy.
Get free shipping on orders over $29.99 USD 

 

Shipping Processing Time

2-3 business days.

 

Estimated Delivery Time

Please note that we do not ship to APO/FPO/DPO and PO.Box addresses.

For most products：
We are collaborating with the local logistica, so the delivery time are different among countries.
North America the US
(Not available for delivery in Puerto Rico) 		 1-4 business days.
Remote areas for 7 days
(When certain products are out of stock in nearby warehouses,
the shipping time may take 8-10 business days.)
Canada 8-10 business days
The UK United Kindom 4-8 business days
EU countries France 4-8 business days
Germany, Italy, Spain, Netherlands, Poland, Austria 6-10 business days
Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal,
Hungary, Slovakia, Czech Republic, Romania, Finland,
Denmark, Switzerland		 8-12 business days
Oceania Australia 6-9 business days
New Zealand 7-10 business days
 Asia Singapore 6-10 business days
Malaysia 7-10 business days
Thailand 5-8 business days
Japan 3-5 business days
South Korea
 5-8 business days
(For South Korea, need Personal Customs Clearance Code）
China 2-4 business days (except for remote areas）
Hong Kong : 1-2 business days
Macao : 3-4 business days
Taiwan : 7-8 business days
（For Taiwan, need Chinese address and ID number）
Middle East United Arab Emirates  6-10 business days
Saudi Arabia, Kuwait, Bahrain, Qatar 8-12 business days


For countries not listed in our shipping table, the estimated delivery time is 10-20 business days.

     
    For Power Bank:

    North America the US 7-11 business days
    Canada 9-15 business days
    Europe United Kingdom 6-10 business days
    Austria, Belgium,  Czech Republic, Denmark, Estonia,France, Germany,Hungary,
    Italy, Latvia,Luxembourg, Netherlands,Poland, Portugal, Romania,Spain, Sweden    		 8-12 business days
    Bulgaria, Cyprus, Finland, Greece, Ireland, Lithuania, Malta, Slovakia 8-14 business days


    Shipping Confirmation and Order Tracking

      

    An email contains order tracking link and number will be sent to your mailbox automatically after your package is sent out. You can also click the link to check the status.
      
    If your tracking information has not been updated within 3 working days, please contact us at mall@torraslife.com.

       

     

    Shipping Countries

    Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, South Korea, Thailand, the United Arab Emirates, the United Kingdom, the United States

       

    Please note that we do not ship to APO/FPO/DPO and PO.Box addresses.
      
    If your area is not included, please contact mall@torraslife.com.
      

    Import Taxes and Duties    

    Some countries outside the United States may impose import taxes, duties, and other related customs fees on items that are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

      

    Frequently Asked Questions

        

    I ordered more than one item. Will they be shipped at the same time?
      
    We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
      
    Can I change my shipping address after my package has been shipped? 
      
    We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.
      
    What do I need to do when I receive a different product than what I ordered?
      
    Please contact mall@torraslife.com and we will respond to you within 1-2 working days.