I ordered privacy screen protectors from Torras, and there was an issue with my order. I contacted them through email and got a quick response. There was no hassle and I felt great about the fact that the agent I spoke with offered a replacement. I received the item within two days. Im really happy that I chose to buy Torras products. The screen protector works flawlessly. I feel that I've purchased one of the best screen protectors on the market. Lastly, what is a business without Quality customer care?!