Support Center

Feel free to reach out, and we’ll get back to you within 24 business hours.

FAQ

See the issues that matter most to customers.

What should I do if the item I receive is damaged?

To solve this problem, please feel free to contact us at any time. Please attach relevant photos of the product and screenshots of the order. We’ll ensure that you a smooth shopping experience.

What is the warranty period for the item I purchased?

All TORRAS products purchased through the Official Amazon TORRAS Store have a limited warranty from the date of packaging delivery.

--- Cases: 365-Day Warranty

--- Screen Protectors: 365-Day Warranty

--- Ring Holder Stands: 365-Day Warranty

--- Charging Devices: 18-Month Warranty

📝 Register as a TORRAS member to enjoy more benefits!

Why doesn't the item I received match my device?

This issue might be caused by a mismatch between the product model and your device model, or it’s possible that an incorrect item was sent. In either case, please contact us directly.

📱 How to check your model:

iPhone: Go to Settings > General > About – the model name and number will be listed there.

Samsung: Go to Settings > About phone – the model name and number will be displayed.

Google Pixel: Go to Settings > About phone > Model – you’ll find your phone's exact model.

iPad: Go to Settings > General > About – the model name and number will be listed there.

Can I synchronize Amazon orders to the website?

Yes, you can first register an account on the website and submit your Amazon order to earn points equal to the order amount (1 USD=1 point). The points can be directly deducted when placing an order on the website