📧 Emails:
support@torraslife.com for Amazon order
mall@torraslife.com for official website order

Warranty Policy

TORRAS is committed to making you satisfied with our services and products. All TORRAS products have a 180-day warranty from the date of packaging delivery.(If you purchase Neck Air Conditioner or Charging Device from TORRAS official website, we will provide a 365-day warranty. )

By using TORRAS products, you agree to be bound by the terms of the TORRAS Limited Warranty. Please read the following information for specific warranty policy content. 

1. Product Quality Guarantee

2. Warranty Period and Channels

3. Warranty Coverage

4. Warranty Process

5. Disclaimer

1. Product Quality Guarantee

TORRAS products undergo professional testing and certification, yet rare occurrences cannot be entirely avoided. If you encounter any quality issues with TORRAS products, please feel free to contact our customer service team at any time.

2. Warranty Period and Channels

We offer a 180-day limited warranty for TORRAS products purchased through authorized channels.(If you purchase Neck Air Conditioner or Wireless Charging Device from TORRAS official website, we will provide a 365-day warranty. )

The warranty period starts once the product is received by the original purchaser.If you believe your TORRAS product has quality issues, please contact our customer support within the warranty period and provide proof of purchase. Our professional TORRAS customer service team will contact you within 24 bussiness hours to provide a solution.

TORRAS products are sold on our official website, Amazon, and other official channels. Additionally, the manufacturers, suppliers, or resellers might offer its own warranties. Please reach out to your seller for further details.

To ensure you receive a legitimate product, we strongly advise purchasing from one of the aforementioned channels. We have received reports of fraudulent orders from other sources.

3. Warranty Coverage

Our warranty policy excludes the following items:

• Damage caused by human factors, including but not limited to misuse or improper use.
• Damage caused by force majeure such as natural disasters or accidents.
• Failure to provide sufficient proof of purchase. Free products (such as test products, user program promotional products, etc.).
• Products that have exceeded the warranty period.
• Products purchased from unofficial channels.
• Defects or damages caused by exposure to overheating, liquids, or other external factors.
• Non-quality-related issues reported after 30 days from the date of purchase.
• Product loss or theft.
• Defects or damages caused by non-compliance with official instructions or manuals, modification, or disassembly of the product.

4. Warranty Process

1. Click on the button provided above to access the warranty form. Click here to quickly locate.

2. Fill out the after-sales form with your relevant information or contact mall@torraslife.com or support@torraslife.com for assistance.
-If you made your purchase on torraslife.com, please reach out to mall@torraslife.com.
-If you bought it on Amazon, please contact support@torraslife.com. Ensure that you provide a valid purchase certificate, such as the order number from an official channel, along with a detailed description of the problem, and any supporting materials like photos or videos.

3. Our team will respond to your submission within 24 hours.

5. Disclaimer

TORRAS is not responsible for the following situations:

TORRAS shall not be liable for any indirect losses or damages resulting from product use or misuse. The compensation amount specified in this warranty policy shall not exceed the actual purchase value of the product. The warranty policy may be adjusted based on legal regulations, company policies, and product updates.

Please note that this warranty policy applies only to products purchased through TORRAS official channels, and products purchased from other sales channels are not covered by this warranty policy. TORRAS reserves the right to interpret and modify this warranty policy.

TORRAS is committed to being your most loyal partner, providing you with high-quality products to enhance your lifestyle.