You can contact us to make modifications before the order is shipped. However, once the package has been shipped, we won't be able to modify your order.
2. How can I know whether the order has been placed successfully?
If you have received the confirmation email sent by us, it means that you have successfully placed your order! If you haven't received the confirmation email, it might be that your order placement has failed, or that you've filled in your email address incorrectly and thus can't receive our emails.
3. I want to purchase Torras products in bulk and learn about brand cooperation. Who should I contact?
Please send an email to sales@torraslife.com with the following details: your company/organization name, the region you plan to sell in, the products you're interested in, and the quantity you wish to order.
4. I ordered several products at the same time, but I could only find one product when receiving the goods. Could you please tell me if the others were lost?
Since different products are stored in different warehouses, they will be shipped separately. You may receive several packages. For specific information, you can contact us to check the logistics status.
Shipping
1. How long will it take for my order to be shipped?
It takes 1 to 2 working days to prepare the order before it can be shipped out. During the end of the fiscal year, consecutive holidays and peak seasons, due to the large volume of shipments and the time required for quality inspections, the delivery time may take longer. There may also be delays in the shipping time. We apologize for any inconvenience caused.
2. When will the order arrive after it is shipped?
The estimated delivery time shown on our shipping policy includes the time for order preparation and shipment. The above delivery time is for reference only and may vary by country/region. We will deliver the goods as soon as possible after the order is confirmed.
3. How can I check the logistics status?
Find the logistics tracking number in the shipping email we sent to you. You can use this number to track the package on the logistics provider's website.
4. Can you deliver to my address?
We can only deliver to certain countries. You can see that when placing an order. If delivery to your address is not available, you won't be able to place an order successfully.
5. Why can't some products be shipped?
Due to limitations in the warehouse and logistics, there are some items that we are unable to deliver to your address.
Return
1. I'd like to return or exchange the goods.
Please contact us by sending an email with specific details. We will provide the best after-sales service.
2. How long is my TORRAS product under warranty? What does the warranty policy cover?
Find more information about the duration of our warranty and what it covers here.
3. Does the buyer bear the freight for returns and exchanges without quality problems?
According to our thirty - day return and exchange policy, the seller is responsible for the freight for returns and exchanges without quality problems.
Payment
1. What payment methods do you accept?
We offer a variety of payment methods, including credit cards (VISA, AMEX, DISCOVER, etc.), PayPal, shop Pay (which allows for full - payment or installment payment), Afterpay, Klarna, and other payment methods such as "P24" and "Przelewy24" etc. are available for you to choose after clicking "Pay now".
2. Why does it show that delivery to my area is not available when checking out?
Firstly, please check whether there is any mistake in your address information. If you have already checked and there is no mistake, it means that our logistics provider is unable to deliver the goods to your address. If you still have other questions, you can contact us.
3. Import taxes and duties
We cover the export taxes. However, some countries/regions may levy import taxes, duties and related customs fees, and these fees are not included in the payment you made to us. The amounts of these fees (if applicable) are collected and determined by the customs offices of the destination countries/regions. For further details about the fees, please directly contact your local customs office.
4. How can I use discount codes when checking out? Can discount codes be stacked?
Enter your discount code when paying for the order, and you can enjoy the discount. Generally, different discount codes cannot be used in combination. If you have any questions, you can contact us.
Product
1. Which models of phone cases/phone screen protectors are universal?
①The universality of mobile phone films:The mobile phone films of iPhone 11 Pro, iPhone X, and iPhone XS are interchangeable.The mobile phone films of iPhone 13 and iPhone 14 are interchangeable.The mobile phone films of iPhone 13 Pro Max and iPhone 14 Plus are interchangeable.The iPhone 15's mobile phone film is compatible with that of iPhone 14 Pro, but not vice versa.The iPhone 15 Plus's mobile phone film is compatible with that of iPhone 14 Pro Max, but not vice versa.
②The universality of mobile phone cases:The mobile phone cases of iPhone 13 and iPhone 14 are interchangeable.The mobile phone cases of iPhone 14 Plus and iPhone 15 Plus are interchangeable.
