Warranty Policy

TORRAS products undergo professional testing and certification, yet rare occurrences cannot be entirely avoided. If you encounter any quality issues with TORRAS products, please feel free to contact our customer service team at any time.

All TORRAS products purchased through authorized channels have limited warranty from the date of packaging delivery.

The warranty period starts once the product is received by the original purchaser. If you believe your TORRAS product has quality issues, please contact our customer support within the warranty period and provide proof of purchase.

Our professional TORRAS customer service team will contact you within 24 business hours to provide a solution.

TORRAS products are sold on our official website, Amazon, and other official channels. Additionally, manufacturers, suppliers, or resellers might offer their own warranties. Please reach out to your seller for further details.

To ensure you receive a legitimate product, we strongly advise purchasing from one of the aforementioned channels. We have received reports of fraudulent orders from other sources.

Our warranty policy excludes the following items:

• Damage caused by human factors, including but not limited to misuse or improper use.
• Damage caused by force majeure such as natural disasters or accidents.
• Failure to provide sufficient proof of purchase. Free products (such as test products, user program promotional products, etc.).
• Products that have exceeded the warranty period.
• Products purchased from unofficial channels.
• Defects or damages caused by exposure to overheating, liquids, or other external factors.
• Non-quality-related issues reported after 30 days from the date of purchase.
• Product loss or theft.
• Defects or damages caused by non-compliance with official instructions or manuals, modification, or disassembly of the product.

Please feel free to contact us if you have any quality-related issues.

Ensure that you provide a valid purchase certificate (e.g., order number and sales channel), a detailed description of the problem, and any supporting materials such as photos or videos.

TORRAS is not responsible for the following situations:

• Any indirect losses or damages resulting from product use or misuse.
• Compensation beyond the actual purchase value of the product; the compensation amount specified in this warranty policy shall not exceed the product’s purchase value.
• Products purchased from non-official sales channels.

Please note that this warranty policy applies only to products purchased through TORRAS official channels. Products purchased from other sales channels are not covered by this policy. This policy may be adjusted based on legal regulations, company policies, and product updates. TORRAS reserves the right to interpret and modify this warranty policy.

TORRAS is committed to being your most loyal partner, providing you with high-quality products to enhance your lifestyle.