FAQ
See the issues that matter most to customers.
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How can I earn points for my Torras membership account？
How can I earn points for my Torras membership account？
You can register an account by clicking the profile icon in the upper right corner, and then earn points equal to the order amount (1 USD = 1 point) by submitting your Amazon order. These points can be redeemed for gifts on this website.
You can also earn 50 points by clicking to fill out a user story.
What is the warranty period for the item I purchased?
What is the warranty period for the item I purchased?
All TORRAS products purchased through the Official Amazon TORRAS Store have a limited warranty from the date of packaging delivery.
--- Cases: 365-Day Warranty
--- Screen Protectors: 365-Day Warranty
--- Ring Holder Stands: 365-Day Warranty
--- Charging Devices: 18-Month Warranty
📝 Register as a TORRAS member to enjoy more benefits!
What should I do if the item I receive is damaged?
What should I do if the item I receive is damaged?
To solve this problem, please feel free to contact us at any time. Please attach relevant photos of the product and screenshots of the order. We’ll ensure that you a smooth shopping experience.
Why doesn't the item I received match my device?
Why doesn't the item I received match my device?
This issue might be caused by a mismatch between the product model and your device model, or it’s possible that an incorrect item was sent. In either case, please contact us directly.
📱 How to check your model:
- iPhone: Go to Settings > General > About – the model name and number will be listed there.
- Samsung: Go to Settings > About phone – the model name and number will be displayed.
- Google Pixel: Go to Settings > About phone > Model – you’ll find your phone's exact model.
- iPad: Go to Settings > General > About – the model name and number will be listed there.
Why didn't I receive a reply to my customer support email?
Why didn't I receive a reply to my customer support email?
If you have not received an email from customer service within 24 hours, it may be due to one of the following reasons:
1. An incorrect email address was provided when requesting support.
- If you find any incorrect information, click here to contact the customer service team to request support again. The team will reply to you within 24 hours.
2. The confirmation email was filtered into your spam or junk folder.
- Please check your spam or junk mail folder, as automated emails may occasionally be filtered there.
If you still cannot locate the email after checking the above, please contact our customer support team here for further assistance.
Contact Us
This issue might be caused by a mismatch. We are here for you:)
