TORRAS is committed to making you satisfied with our services and products. All TORRAS products have a 180-day warranty from the date of packaging delivery. By using TORRAS products, you agree to be bound by the terms of the TORRAS Limited Warranty. Please read the following information for specific warranty policy content.
Warranty Period and Channels
We offer a 180-day limited warranty for TORRAS products purchased through authorized channels. The warranty period starts once the product is received by the original purchaser.
TORRAS products are sold on our official website, Amazon, and other official channels. Additionally, the manufacturers, suppliers, or resellers might offer its own warranties. Please reach out to your seller for further details. To ensure you receive a legitimate product, we strongly advise purchasing from one of the aforementioned channels. We have received reports of fraudulent orders from other sources.
Our warranty policy excludes the following items:
- Products that are beyond the warranty period.
- Products not purchased through official channels or without sufficient proof of purchase.
- Non-quality related issues reported after 30 days from the purchase date.
- Products lost or stolen.
- Any damage caused due to misuse or unauthorized use of the product.
- Defects or damage caused by failure to follow official instructions or manuals, modification, or disassembly of the product.
- Damages caused by misuse of the product, which include but are not limited to falling from greater heights than advertised, exposure to extreme temperatures, water, or improper operation of the equipment.
- Defects or damage caused by exposure to excessive heat, liquids, or other external causes.
- Damages caused by force majeure, such as lightning strikes or tornadoes, etc.
- Free products.
1. Click on the link provided below to access the warranty form.
2.Fill out the after-sales form with your relevant information or contact firstname.lastname@example.org for assistance. Ensure that you provide a valid purchase certificate, such as the order number from an official channel, along with a detailed description of the problem, and any supporting materials like photos or videos.
3.Our team will respond to your submission within 1-2 working days.
TORRAS is not responsible for the following situations:
1. Data loss during the use of TORRAS products.
3. Loss or damage to any third-party products, including but not limited to damaged phone screens.