コレクション: Warranty Policy

TORRAS is committed to making you satisfied with our services and products. All TORRAS products have a 180-day warranty from the date of packaging delivery. By using TORRAS products, you agree to be bound by the terms of the TORRAS Limited Warranty. Please read the following information for specific warranty policy content.

  

Product Quality Guarantee

    

TORRAS products undergo professional testing and certification, yet rare occurrences cannot be entirely avoided. If you encounter any quality issues with TORRAS products, please feel free to contact our customer service team at any time.

  

Warranty Period and Channels

 

We offer a 180-day limited warranty for TORRAS products purchased through authorized channels. The warranty period starts once the product is received by the original purchaser.If you believe your TORRAS product has quality issues, please contact our customer support within the warranty period and provide proof of purchase. Our professional TORRAS customer service team will contact you within 48 hours to provide a solution.

TORRAS products are sold on our official website, Amazon, and other official channels. Additionally, the manufacturers, suppliers, or resellers might offer its own warranties. Please reach out to your seller for further details.

To ensure you receive a legitimate product, we strongly advise purchasing from one of the aforementioned channels. We have received reports of fraudulent orders from other sources.

  

Warranty Coverage

 

Our warranty policy excludes the following items:

  • Damage caused by human factors, including but not limited to misuse or improper use.
  • Damage caused by force majeure such as natural disasters or accidents.
  • Failure to provide sufficient proof of purchase.
  • Free products (such as test products, user program promotional products, etc.).
  • Products that have exceeded the warranty period.
  • Products purchased from unofficial channels.
  • Defects or damages caused by exposure to overheating, liquids, or other external factors.
  • Non-quality-related issues reported after 30 days from the date of purchase.
  • Product loss or theft.
  • Defects or damages caused by non-compliance with official instructions or manuals, modification, or disassembly of the product.

     

Warranty Process

     

1. Click on the link provided below to access the warranty form. 
  
2.Fill out the after-sales form with your relevant information or contact mall@torraslife.com or