We regret your decision to cancel your order, if there is any thing you are not satified, we highly recommend you to contact us at support@torraslife.com. No matter it is about product features or shipping ways, we'd like to get any feedback from our customers. Your advice and feedback is valuable for us.

Please contact us at support@torraslife.com as soon as you decide to cancel your orders. In that case, we can provide the best service. But we kindly inform that as we have so many orders, the warehouses are dealing with them fast which means we probably cannot reply your email and help you to cancel orders in time. Thank you so much for your understanding.

For orders which haven't been shipped, they can be canceled without any charge, full refund will go back to your account immediately.

For orders has been processed, we are sorry that they cannot be cancelled. You can try item at first, if it's still don't meet your need, you can contact us at support@torraslife.com to return them. They can be returned within 30 days since it arrived.