![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/E7_94_BB_E6_9D_BF-1_a1348edb-2a14-4df8-92e4-a6d0231ebd9b.png?v=1690444196)
Support Center
What do you need help with?
![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/E7_94_BB_E6_9D_BF-1-_E6_8B_B7_E8_B4_9D-3_c731d906-71e2-4690-b29b-678309a1a4cb.png?v=1690444196)
Support Center
What do you need help with?
If you encounter a product problem, please click
“After-Sale Service”
For warranty extension service, please click
“Extend the Warranty”
Warranty Policy
![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/20230523-153024-768x880.jpg?v=1689926714)
How to activate the warranty service?
We are responsible for our product conditions and are pleased to help you resolve any issues. We sincerely hope you have a positive experience every time you shop at TORRAS.
We support a 180-day warranty. From the time you purchase the product to 180 days, we provide free repair service and give you a hand at any time.Please submit a ticket above if you need to activate your warranty service.
Notes: If you have any concerns about your purchase, please contact us at support@torraslife.com.
What is NOT covered by this warranty?
Only products that are purchased directly from the TORRAS amazon store or TORRAS website are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
- Product that has been replaced
- Defects or damages due to loss, theft, or a natural disaster
- Product was used for unintended purposes
- Man-made damage and other deliberate damage to the product
- Failure or damage caused by misuse, mishandling, or other abnormal use
- Damage caused by improper or unauthorized repair or maintenance
- Esthetical changes or defects due to normal wear and aging
- Product is not genuine or not manufactured by TORRAS
- Purchased from a third party, or any alteration to the product that was carried out by a third party
![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/20230630-144428-768x1024_f6c5bd2e-1339-4e27-8542-9049e78eeda2.jpg?v=1689926240)
Replacement Warranty
Any quality-related issue, please feel free to contact us, and we provide replacement warranty for all products.
![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/E7_94_BB_E6_9D_BF-1-_E6_8B_B7_E8_B4_9D-2.jpg?v=1689926714)
![](https://cdn.shopify.com/s/files/1/0549/9925/3034/files/E7_94_BB_E6_9D_BF-1-_E6_8B_B7_E8_B4_9D-8_e78719dd-8211-4799-b43e-d8631b5e01aa.jpg?v=1689926714)
![](http://torraslife.com/cdn/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c.gif)
Neck Air Conditioner
![](http://torraslife.com/cdn/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c.gif)
Screen Protector
![](http://torraslife.com/cdn/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c.gif)