All products purchased directly from TORRAS on Amazon are covered under our 30-Day Money Back Guarantee, and 180-days quality-issue replacement.
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 30 days for a full product refund, and contact us for a new replacement within 180 days.
*Recommended: TORRAS provides much more convenient ways for return and refund. Please click Extend a warranty or Process a Warranty for details information.
Here is the link to contact them, https://www.amazon.com/gp/help/contact-us/
Or you can call them for more details,
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
They are available 24 hours a day, 7 days a week.
I hope you find this information helpful. If you still have any problem, please contact our customer service at any time.