Return Or Exchange Period
For products purchased from official channels, if you are not satisfied with the purchased product, you can contact us within 30 days after receiving the product to return it for an exchange or refund. We will not be able to provide refunds or exchanges for purchases made more than 30 days ago.
For product quality issues, you can choose a full refund or a one-time free replacement within 30 days after receiving the product.
Return Process
1. Fill out the after-sales form or contact mall@torraslife.com or support@torraslife.com for the return process
(If you made your purchase on torraslife.com, please reach out to mall@torraslife.com. If you bought it on Amazon, please contact support@torraslife.com.)
2. Provide valid purchase proof, such as the order number purchased through official channels
3. We will reply to you within 1-2 working days
Exchange Process
1 .
Click here below to fill out the form and activate the warranty.
2. Complete the warranty process by filling in the after-sales form or contact mall@torraslife.com or support@torraslife.com.
(If you made your purchase on torraslife.com, please reach out to mall@torraslife.com. If you bought it on Amazon, please contact support@torraslife.com.)
Please note that you need to provide a valid purchase certificate (order number purchased through official channels) and detailed information including problem description, photos, videos, etc.
3. We will reply to you within 1-2 working days.
Return Or Exchange Shipping Fees
If the return or exchange is due to product quality problems, TORRAS will be responsible for all shipping costs. However, if the return or exchange is due to non-quality issues, you will be responsible for the associated shipping charges. The specific fees will vary according to different regions, please contact us at mall@torraslife.com for detailed addresses and fees.
