Shipping Policy

Thank you for visiting torraslife.com and choosing to shop. TORRAS is committed to providing you with the highest quality shipping services. Below are the specific terms and conditions of our shipping policy.
Get free shipping on orders over $29.99 (Except Southeast Asia).

 

Shipping Processing Time

1-2 business days.

 

Estimated Delivery Time

We are collaborating with the local logistica, so the delivery time are different among countries.
North America the US (Not available for delivery in Puerto Rico, Hawaii)  1-4 business days. Remote areas for 7 days
Canada 8-10 business days
The UK United Kindom 3-5 business days
EU countries France 3-5 business days
Germany, Italy, Spain, Netherlands, Poland, Austria 5-8 business days
Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland 6-10 business days
Oceania Australia 4-7 business days
New Zealand 6-10 business days
 Asia Singapore 6-10 business days
Malaysia 5-8 business days
Thailand 5-6 business days
Japan 3-5 business days
South Korea
 5-8 business days
Middle East United Arab Emirates  6-10 business days
Saudi Arabia, Kuwait, Bahrain, Qatar 8-12 business days

 

     

       

    Shipping Confirmation and Order Tracking

      

    An email contains order tracking link and number will be sent to your mailbox automatically after your package is sent out. You can also click the link to check the status.
      
    If your tracking information has not been updated within 3 working days, please contact us at mall@torraslife.com.

       

     

    Shipping Countries

    Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, South Korea, Thailand, the United Arab Emirates, the United Kingdom, the United States

       

    Please note that we do not ship to APO/FPO/DPO and PO.Box addresses.
      
    If your area is not included, please contact mall@torraslife.com.
      

    Import Taxes and Duties    

    Some countries outside the United States may impose import taxes, duties, and other related customs fees on items that are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

      

    Frequently Asked Questions

        

    I ordered more than one item. Will they be shipped at the same time?
      
    We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
      
    Can I change my shipping address after my package has been shipped? 
      
    Unfortunately, we are unable to change shipping information once the product has been shipped. But you have an option, which is to contact us within 24 hours of placing your order and provide accurate details to reorder. Please note that if a customer cancels an order more than 24 hours after placing the order, the customer must bear any return shipping charges that may apply. If the package is lost or cannot be retrieved due to the wrong address provided by the customer, the loss will be borne by the customer.
      
    What do I need to do when I receive a different product than what I ordered?
      
    Please contact mall@torraslife.com and we will respond to you within 1-2 working days.