product support

Support Center

Feel free to reach out, and we’ll get back to you within 24 business hours.

FAQ

See the issues that matter most to customers.

What is the warranty period for the item I purchased?

All TORRAS products purchased through the Official Amazon TORRAS Store have a limited warranty from the date of packaging delivery.

--- Cases: 365-Day Warranty

--- Screen Protectors: 365-Day Warranty

--- Ring Holder Stands: 365-Day Warranty

--- Charging Devices: 18-Month Warranty

📝 Register as a TORRAS member to enjoy more benefits!

Can I link my Amazon orders to my Torras membership account？

Yes, you can first click on the profile icon in the upper right corner to register an account, then submit your Amazon orders to earn points equal to the order amount (1 dollar = 1 point). These points can be used on this website to redeem corresponding gifts.

What should I do if the item I receive is damaged?

To solve this problem, please feel free to contact us at any time. Please attach relevant photos of the product and screenshots of the order. We’ll ensure that you a smooth shopping experience.

Why doesn't the item I received match my device?

This issue might be caused by a mismatch between the product model and your device model, or it’s possible that an incorrect item was sent. In either case, please contact us directly.

📱 How to check your model:

iPhone: Go to Settings > General > About – the model name and number will be listed there.

Samsung: Go to Settings > About phone – the model name and number will be displayed.

Google Pixel: Go to Settings > About phone > Model – you’ll find your phone's exact model.

iPad: Go to Settings > General > About – the model name and number will be listed there.