Shipping & Returns

Key information about delivery, tracking, returns and duties

  • Get free shipping on orders over $49.99 USD.

  • We strive to process and ship your order as quickly as possible. Here's what you can expect:

    Standard Processing Time

    2–3 business days from the time your order is placed and payment is confirmed.
    • Orders placed after 2:00 PM EST are processed the next business day.
    • Weekend and holiday orders are processed the next business day.
    • Custom or personalized items may require additional processing time.
  • Please note that we do not ship to APO/FPO/DPO and P.O. Box addresses.

    · For most products:

    We collaborate with local logistics, so delivery times vary by destination.

    For countries not listed above, the estimated delivery time is 10–20 business days.

    · For Power Bank

  • Stay informed about your order status with our comprehensive tracking system.

    Automatic Tracking Notification

    An email with a tracking link and number will be sent automatically after shipment.

    · Tracking Process

    • Order confirmation email sent immediately after purchase.
    • Shipment notification with tracking information sent within 2–3 business days.
    • Real‑time tracking updates are available through the carrier website.

    Tracking issues?

    If tracking info is not updated within 3 working days, please contact mail@torraslife.com.
  • Australia; Austria; Bahrain; Belgium; Bulgaria; Canada; Czech Republic; Denmark; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Japan; Kuwait; Malaysia; Netherlands; New Zealand; Poland; Portugal; Qatar; Romania; Saudi Arabia; Singapore; Slovakia; South Korea; Spain; Sweden; Switzerland; Thailand; the United Arab Emirates; the United Kingdom; the United States
    Automatic Tracking Notification
    An email with a tracking link and number will be sent automatically after shipment.
    If Your Area Is Not Included, Please Contact mail@torraslife.com.

  • Some countries outside the United States may impose import taxes, duties, and other related charges as determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

  • I ordered more than one item. Will they be shipped at the same time?

    We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.

    Can I change my shipping address after my package has been shipped?

    We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.

    What do I need to do when I receive a different product than what I ordered?

    Please contact mail@torraslife.com and we will respond to you within 1-2 working days.

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