This is the third Torras iPhone case I've ordered.
Unfortunately, I ordered the wrong case; I ordered this one when I wanted to order the one with the replaceable buttons. Upon receipt and realizing I made a mistake, I emailed customer service with an explanation. Customer service replied to my email within minutes and confirmed they would send out a replacement asap.
Wonderful customer service which reinforces my decision to buy Torras. They are my go-to phone case.